Quality is about an excellent product or service that fulfills our expectation or requirement. These expectations are depend on the intended use and the selling price. When a product meets our expectation, we can consider the product has the quality. Quality can be improves by several method such as failure mode and effect analysis (FMEA), quality function deployment (QFD), and benchmarking. In order to improve the quality of a product or service, the problems that affect that quality need to be determined. In determine those problems; we may use the statistical process control (SPC) tool such as Pareto diagram and the cause-and-effect diagram. In this context, we had been evaluating the quality issues in Honda Production Line by using these tools. The evaluation process is done by using the data of defected parts for month April, May, June and July 2015. The Pareto chart constructed in order to determine the critical problem face and it is constructed using the stated data. The critical problem regarding the quality issues in Honda Production Line are determined as dented and humped of the parts. This two problems quite similar and thus only one combined cause-and-effect diagram constructed. Construction of this diagram is a way in define the root cause of those problems.
Since 15 November 2000, a partnership between Honda Motor Co. Ltd. of Japan, DRB-HICOM Berhad and Oriental Holdings Berhad resulted in the birth of Honda Malaysia Sdn Bhd, a company committed to offering the “Highest Customer Satisfaction in Malaysia”. Since then, Honda Malaysia has been a solid and aggressive player in the Malaysian automotive market. Each year, it progresses so IOrapidly that it set up a plant in Pegoh, Melaka. With this new plant, not only is Honda Malaysia optimistic of achieving high sales every year, it has further strengthened Honda’s reputation in Malaysia.
Honda Malaysia Sdn Bhd is one of the biggest companies in car manufacturing. Every day, Honda Malaysia Sdn Bhd produces approximately around 200 units of cars. In industry involving high target of mass production, established company such as Honda too are not able to avoid quality issue in production line. There are many factors affecting the issue of the quality and one of the major factors is the defect of components. Whenever defects were detected during production, operators’ job process needs to be interrupted in order to deal with the defects item either to repair or to sort it out to other section. Due to the situation, technically, every time defects were encountered, man-power that initially should be focused on the production will decrease and causing a delay to the production line.
Data were collected from my friend who made his industrial training with Honda Malaysia Sdn Bhd. From him, we acquire information such as losses, number and type of defects for each rejected components. Figure below shows example of form of data we obtained. Continue reading